Referral rejection letter for incomplete submissions

Draft a referrer-facing incomplete referral letter from the anonymised record below. This is administrative correspondence only. Do not give clinical advice, interpret test results, decide clinical suitability, or include identifiable patient information.

Anonymised referral record:
[paste anonymised referral record]

Required local submission criteria:
[paste approved administrative criteria, including required documents, tests, forms and authorisation]

Write in this format:
1. Date: [date]
2. To: [referrer role or organisation]
3. Subject: Incomplete referral, reference [non-identifying case reference]
4. Opening: confirm receipt of the referral and state that administrative review cannot continue until the listed items are supplied.
5. Missing information or documents: use a numbered list. For each item, state the item name, what is absent or incomplete, and the accepted form of evidence where the criteria state one.
6. Action required: state where and how to send the items, using [submission route].
7. Closing: state that the referral will be reviewed once the required information is received. Do not promise an appointment, acceptance or timescale.
8. Sign-off: [team name], [contact route].

Rules:
- Use only facts in the record and criteria.
- If a criterion is unclear, conflicting, or absent, write: “We need confirmation from the referral administration team before we can confirm this requirement.” Do not guess.
- If the record says an item was sent but it cannot be found, say it is “not available in the referral record received”, not that it was not sent.
- End with the exact heading “Items required before review can continue” and a numbered list containing every outstanding item.
- Return the letter only.

Draft a patient-facing letter requesting missing administrative information for an anonymised referral. This is not clinical advice. Do not include names, dates of birth, addresses, record numbers, symptoms, diagnoses, medicines or test interpretations.

Anonymised referral status:
[paste anonymised referral record]

Approved wording or local requirements:
[paste approved patient communication wording and required items]

Use this structure:
- Date: [date]
- Greeting: Dear Patient
- Subject: Information needed to continue your referral
- Plain-language explanation that the service has received a referral but cannot complete its administrative review yet.
- “What we need from you”: a bullet list. Name each required document, form, confirmation or contact detail. State how to provide it through [patient portal, postal route or team contact route].
- “If you do not have this”: explain the next administrative contact point, [team contact route]. Do not suggest clinical alternatives.
- “What happens next”: state that the team will continue administrative review when the listed items have been received.
- Closing and sign-off: [team name], [contact route].

Rules:
- Use short sentences and everyday language.
- Do not state that the referral has been rejected or that care will not be provided.
- If it is unclear whether the patient or referrer must supply an item, state that the team will confirm who should provide it. Do not assign responsibility.
- End with the exact heading “Items required before review can continue” followed by a bullet list of all outstanding items.
- Return the letter only.

Create a referrer-facing letter for an anonymised referral where required authorisation is missing, incomplete or cannot be verified. This is administrative correspondence only. Do not provide financial advice, clinical advice, or an opinion on eligibility.

Anonymised referral record:
[paste anonymised referral record]

Authorisation requirement and approved process:
[paste local policy extract or approved process]

Write a formal letter with these fields:
Date: [date]
To: [referrer role or organisation]
Subject: Authorisation required, reference [non-identifying case reference]

The letter must:
1. Confirm receipt of the referral.
2. State the recorded authorisation status using only the supplied record: missing, incomplete, expired, mismatched, or unable to verify.
3. State the exact authorisation evidence required under the approved process, such as approval reference, valid dates, named service, or written confirmation. Include only fields that appear in the process.
4. Ask the referrer to submit the evidence through [submission route].
5. State that administrative review cannot continue until the requirement is resolved.
6. Avoid stating or implying that the patient is not entitled to care.
7. End with the heading “Items required before review can continue” and a numbered list.

If the authorisation requirement conflicts with the record, do not resolve the conflict. State that the referral administration team needs to verify the requirement and identify the disputed field.

Return the letter only.

Draft a referrer-facing letter about missing required referral evidence from an anonymised referral record. This is an administrative request. Do not interpret results, recommend tests, explain clinical significance, or give clinical advice.

Anonymised referral record:
[paste anonymised referral record]

Approved referral evidence requirements:
[paste approved criteria]

Produce a letter with:
- Date: [date]
- To: [referrer role or organisation]
- Subject: Further referral information required, reference [non-identifying case reference]
- A short opening confirming that the referral has been received.
- A section titled “Required supporting evidence”. For each missing item, give: the exact document or report name required by the criteria; the status in the received record; and the permitted submission route, [submission route].
- A short statement that the team is requesting the report or evidence, not asking the referrer to obtain a particular clinical outcome.
- A closing stating that administrative review will resume when the required evidence is available.
- Sign-off: [team name], [contact route].

Rules:
- If the record refers to a test without an attached report, say “the report is not available in the referral record received”.
- If the criteria do not specify whether a report, image, date or result is needed, flag the uncertainty in one sentence and ask the referral administration team to confirm. Do not invent a requirement.
- End with the exact heading “Items required before review can continue” and a numbered list of every missing item.
- Return the letter only.

Review the anonymised referral material below against the approved administrative criteria. Then draft a referrer-facing holding letter for information that cannot be confirmed. This is not clinical advice and must not include identifiable patient information.

Anonymised referral material:
[paste anonymised referral form, document list and relevant notes]

Approved administrative criteria:
[paste approved criteria]

First, create an internal issue list with three headings:
- Confirmed missing items
- Conflicting or unclear items
- Items not required by the supplied criteria

For each entry, quote the relevant field name or document name, not patient details. Do not infer facts from blank fields.

Then write a letter with:
Date: [date]
To: [referrer role or organisation]
Subject: Referral information requires clarification, reference [non-identifying case reference]

The letter must list only confirmed missing items and conflicting or unclear items. For each unclear item, state what needs clarification and identify the record field or attachment that conflicts. State that the service cannot complete administrative review until the listed points are resolved. Give [submission route] and [team contact route].

End with the exact heading “Items required before review can continue” and a numbered list. Mark uncertain entries as “Clarification required”, rather than presenting them as missing.

Return two sections only: “Internal issue list” and “Letter draft”.