Use this workflow when a leadership team needs a decision on where the brand should compete and what it can credibly say. You will produce three distinct positioning routes, a recommendation, and a short evidence pack that shows how you reached it.
This is for brand strategists and product marketers working from existing research, product material and market evidence. It is not a substitute for customer research. It makes the evidence you have easier to compare and challenge.
Key point
Decide on a territory, not a slogan
A positioning route is a defensible choice about the audience, problem, category frame and proof. Campaign lines come later.
1. Set the decision and collect the inputs
Create a working folder named Positioning review - [brand] - [month]. Add one document called Positioning evidence matrix and one slide deck called Leadership positioning review.
Write the decision at the top of the matrix in one sentence. For example: Choose the primary positioning territory for [product] in [market] for the next campaign period. Name the decision owner and the meeting date.
Collect only material that can support or weaken a claim:
- Customer interviews, survey summaries, sales-call notes and support themes
- The current brand platform, messaging framework and campaign performance summaries
- Product specifications, implementation notes, service descriptions and customer case studies
- Competitor home pages, product pages, campaign ads, comparison pages and public case studies
- Category reports or internal market summaries, if your team has them
For each source, record the source name, date, market, audience and a direct quote or observation. Do not write interpretations in the source column.
If you use the model to extract themes from long documents, provide the source text or files and ask for a table with verbatim evidence alongside each theme. Check current file and capability guidance in the xAI documentation overview, as available features are version-dependent.
Watch out
Do not treat competitor copy as customer evidence
A repeated claim may show category convention. It does not show that buyers believe it or that your product can prove it.
2. Build the positioning evidence matrix
Make five columns in Positioning evidence matrix: Audience need, Category claim, Proof point, Evidence source, and Confidence.
Fill the rows in this order:
- List audience needs in the customer’s words. Separate functional needs, such as reducing set-up time, from commercial or personal needs, such as reducing perceived risk in a leadership meeting.
- List the claims the category makes. Use short, neutral labels such as
faster deployment,better visibility,lower operational effortorexpert support. - List your proof points. Include product capabilities, operating model, customer outcomes and specific evidence assets. Mark a proof point
directonly where the source supports the exact claim. - Map each need to the claims competitors use and to your available proof. Leave gaps visible. A blank cell is useful evidence.
- Set confidence as
high,mediumorlow. High means you have current, relevant and specific support. Low means the point is inferred, old, narrow or unsupported.
Use this prompt after you have assembled the source material:
Create an evidence matrix. Keep customer needs, competitor claims and our proof points in separate columns. Quote the source for every row. Mark assumptions as assumptions. Do not invent missing evidence.
Check
The matrix is usable when each proposed claim can be traced to a source
If a row has no source, label it as a hypothesis or remove it from the decision pack.
3. Find the spaces worth considering
Review the completed matrix with a strategist, product lead and someone close to sales or customers. Identify three kinds of space:
- Crowded but credible: a need matters and you can prove a claim, but competitors also occupy it.
- Distinct but weakly evidenced: the space looks different, but your proof or customer evidence is thin.
- Defensible and relevant: the need matters, competitors do not strongly own the claim, and your proof is specific.
Do not mistake an unusual phrase for a differentiated position. The difference must matter to the audience and be hard for competitors to support with equal credibility.
Write a one-line tension for each promising space. Use this structure: When [audience] needs to [job], they face [barrier], but existing options force [trade-off].
For example, do not write Customers need innovation. Write the specific job and trade-off shown in the evidence.
4. Draft three distinct positioning routes
Create one page per route in Leadership positioning review. Keep the routes mutually distinct. If two routes use the same audience problem and proof, they are variants, not alternatives.
Use the same fields for each route:
| Field | What to write |
|---|---|
| Route name | A neutral internal label, not campaign copy |
| Audience | The priority segment and buying context |
| Core need | The job, tension or risk being addressed |
| Category frame | What kind of solution the brand is presented as |
| Positioning statement | For [audience], [brand] is the [category] that [benefit], because [proof]. |
| Proof | Two to four specific supporting points |
| Competitor contrast | What the category says now, and where this route differs |
| Risk | The main evidence, credibility or execution weakness |
Ask the model to draft routes only after you provide the evidence matrix. Use a constrained request:
Draft three positioning routes from this matrix. Each route must use only cited proof points. Make the routes distinct by audience tension, category frame or value exchange. Include a risk for each route. Do not write taglines.
Then revise the routes yourself. Remove broad claims such as best, leading, seamless and trusted unless the supplied evidence gives them a precise meaning.
5. Score the routes and make the recommendation
Score each route from 1 to 5 against four criteria. Add the scores to a single comparison slide.
| Criterion | Question for the review |
|---|---|
| Audience relevance | Does the route address a priority need with evidence behind it? |
| Distinctiveness | Does it create meaningful separation from category claims? |
| Proof strength | Can product, service and customer evidence support it now? |
| Campaign usefulness | Can teams turn it into briefs, ads and landing-page messages without stretching the claim? |
Write the recommendation in three sentences:
- Name the recommended route and the audience it serves.
- State the evidence that makes it preferable to the alternatives.
- Name the condition that must be resolved before external use, such as validating a proof point or agreeing the category frame.
Keep a second-choice route. Leadership may reject the recommendation for reasons outside the evidence, such as portfolio direction or timing. A documented alternative avoids restarting the work.
6. Check for false confidence before handover
The output is wrong when it sounds precise but the source material does not support it. Read every route with the matrix open and test each sentence.
| If you see this | Treat it as | What to do |
|---|---|---|
| A claim with no linked proof | Unsupported assertion | Remove it or label it a hypothesis |
| The same benefit in all three routes | False choice | Redraft around different tensions or category frames |
| A competitor comparison based on one page | Incomplete scan | Check more relevant competitor materials or narrow the statement |
| A proof point that applies only to one customer | Overgeneralisation | State the scope, or do not use it as broad proof |
Stop
Do not present generated wording as research
The model can organise and draft from your material. It cannot establish that an unsupported claim is true.
7. Hand over the decision pack
Send the slide deck and evidence matrix together. In the meeting, show the comparison slide first, then the recommended route, then the evidence appendix. Ask for one of three decisions: approve a route, approve it subject to named validation, or reject it and state the decision criterion that changed.
Record the outcome in the matrix: chosen route, owner, unresolved assumptions and next review date. Give the approved route to the campaign lead with the approved audience, positioning statement, proof points and prohibited claims. This becomes the input for briefs, ad variants and landing copy.
If the routes are not distinct, return to the audience tensions rather than rewriting the language. If proof is weak, ask the product or customer team for a specific evidence asset. If leadership cannot decide, reduce the choice to the two routes that differ most and state the trade-off between them.